Cookie Policy

Effective Date: 6th September 2025

Last Updated: 6th September 2025

This Cookie Policy complies with UK data protection laws and the Privacy and Electronic Communications Regulations (PECR).

1. Introduction

This Cookie Policy explains how The Mule Caravan Towing Services ("we", "us", or "our") uses cookies and similar technologies when you visit our website at themule.co.uk (the "Service").

It explains what these technologies are and why we use them, as well as your rights to control our use of them.

2. What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

2.1 Types of Cookies

Session Cookies

Temporary cookies that expire when you close your browser

Persistent Cookies

Cookies that remain on your device for a set period

First-Party Cookies

Set by our website directly

Third-Party Cookies

Set by external services we use

3. Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They cannot be switched off in our systems.

Cookie NamePurposeDuration
next-auth.session-tokenSession management30 days
csrf-tokenSecurity protectionSession

3.2 Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features.

Cookie NamePurposeDuration
preferencesRemember your settings1 year
quote-form-dataSave form progress24 hours

3.3 Analytics Cookies

These cookies collect information about how visitors use our website, helping us improve performance.

Your Consent Required

We only set analytics cookies with your explicit consent.

ServicePurposeDuration
Google Analytics 4 (GA4)
G-83F1TCWHEY
Website usage statistics, page views, user interactions, traffic analysis
Uses Google Consent Mode for privacy compliance
26 months
Configurable, can be shorter

3.4 Google Analytics Details

Google Consent Mode Implementation

Our website uses Google's advanced consent mode, which means analytics cookies are only set after you give explicit consent. Before consent, Google Analytics operates in a privacy-enhanced mode that doesn't use cookies or store personal data.

Cookie NamePurposeDuration
_gaDistinguishes unique users2 years
_ga_*Contains campaign, session, and traffic data2 years
_gidDistinguishes unique users (short term)24 hours

3.5 Third-Party Services

We use the following third-party services that may set cookies:

  • Google Analytics: Website performance and usage analytics (with consent)
  • Google Maps: For address lookup and route calculation (functional, no consent required)
  • HERE Maps: For address suggestions and route planning (functional, no consent required)
  • Vercel: For website hosting and performance (necessary, no consent required)

4. Why We Use Cookies

Essential Functions

  • • Process quote requests
  • • Remember form data
  • • Maintain security
  • • Provide core functionality

Website Improvement

  • • Understand user behavior
  • • Identify popular pages
  • • Improve user experience
  • • Fix technical issues

Performance

  • • Optimize loading times
  • • Cache important data
  • • Reduce server load
  • • Enhance responsiveness

Personalization

  • • Remember preferences
  • • Customize content
  • • Improve relevance
  • • Save user settings

5. Your Cookie Choices

5.1 Cookie Consent

When you first visit our website, we will ask for your consent to use non-essential cookies. You can choose which types of cookies to accept or reject.

5.2 Managing Your Preferences

You can change your cookie preferences at any time by:

  • Clicking the consent banner when you first visit our website
  • Clearing your browser data to reset consent preferences
  • Adjusting your browser settings to block cookies
  • Contacting us directly at neil@themule.co.uk

Your Control

Our consent system remembers your choices. You always have full control over which cookies are set on your device. Analytics and marketing cookies are only activated with your explicit consent.

5.3 Browser Settings

Most browsers allow you to:

  • View cookies stored on your device
  • Delete existing cookies
  • Block all cookies
  • Block third-party cookies
  • Be notified when cookies are set

Important Note

Blocking all cookies may affect website functionality and prevent you from using certain features, such as the quote request form.

6. Browser-Specific Instructions

Google Chrome

Settings → Privacy and Security → Cookies and other site data

Mozilla Firefox

Settings → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Microsoft Edge

Settings → Cookies and site permissions → Cookies and site data

7. Mobile Device Settings

7.1 iOS (Safari)

Settings → Safari → Privacy & Security → Block All Cookies

7.2 Android (Chrome)

Chrome app → More (three dots) → Settings → Site settings → Cookies

8. Third-Party Cookie Policies

For more information about cookies used by third-party services on our website, please refer to their respective privacy policies:

9. Do Not Track Signals

Some browsers include a "Do Not Track" feature that lets you tell websites you don't want your online activities tracked. Our website currently does not respond to Do Not Track signals, but we respect your cookie preferences as set through our consent mechanism.

10. Data Retention

Cookie data is retained for the following periods:

  • Session cookies: Until you close your browser
  • Functional cookies: Up to 1 year
  • Analytics cookies: Up to 26 months (if consented)
  • Strictly necessary cookies: As required for functionality

11. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

The Mule Caravan Towing Services

29 Thompson Close, Walsall, WV13 1ST, West Midlands, England

Phone: 07791 640042

Email: neil@themule.co.uk

For cookie-related queries, please include "Cookie Policy" in your email subject line.

13. Your Rights

Under UK data protection law, you have rights regarding cookies and personal data. For full details of your rights, please see ourPrivacy Policy.